Heroes of the Web Great news for the web today, some of the smartest folks I know are doing what they do best: Making the web better. Take Paul Ford’s thoughts on “ Why Wasn...
great emails in customer service history Another in my occasional series of great emails sent to our customer service address at work: From: [Name Redacted] Sent: Thursday, November 07, 2002 2...
I know vituperation towards monopolistic I know vituperation towards monopolistic telecom companies is hardly novel, especially on the web. But, having had to deal with trying to order new service, I...